Legal · Privacy

Privacy Statement.

Date of last revision: August 16, 2026

Dryvebox, Inc. (“Dryvebox”) knows your privacy is important, so we will treat your information with care. Please read this statement carefully. This privacy statement explains how we and our affiliates and franchisees collect, use, and share personal information when you visit our Website located at dryvebox.com, engage with our marketing operations, when you contact us, including through email or social media, or when you use our products and services, including our mobile applications.

SMS and Text Messaging

Dryvebox operates an internal text messaging program for its own workforce. This program sends operational notifications to Dryvebox event operators and internal staff — employees, contractors, and staff who need operational updates about upcoming Dryvebox events and assignments.

This program is not used to contact customers, event attendees, prospects, or members of the general public. Only individuals with an active Dryvebox staff account are eligible to enroll.

Who this section covers

This section applies to Dryvebox employees, event operators, drivers, and contracted staff who hold an active Dryvebox staff account and who have voluntarily enrolled in the program.

What we collect

If a staff member opts in to receive text messages from Dryvebox, we collect their name, mobile phone number, the contents of messages they send us, and their opt-in and opt-out preferences.

How staff opt in

Enrollment is voluntary and takes place inside the authenticated Dryvebox staff application, under Profile → Settings → Notifications. The SMS toggle is off by default and must be actively enabled by the account holder. No message is sent to any mobile number until that individual enables it. The disclosure presented alongside the toggle reads:

“Enable SMS notifications: I agree to receive operational text messages from Dryvebox about event reminders, task reminders, scheduling updates, and admin broadcasts related to my assignments. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. This is optional and is not required to use the Dryvebox app or to work Dryvebox events.”

Enrollment is not a condition of employment, engagement, assignment, or app access. Staff who do not enroll receive the same information through the Dryvebox app and by email.

How we use it

We use this information solely to send operational messages related to Dryvebox events and assignments — event reminders, task reminders, scheduling updates, and admin broadcasts — and to maintain records of consent as required by law. We do not send marketing, promotional, or advertising text messages.

Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share mobile phone numbers, SMS consent, opt-in status, or message content with any third party, affiliate, event sponsor, venue partner, brand partner, advertiser, or lead generation service.

Mobile information is disclosed only to the messaging platform providers and telecommunications carriers strictly necessary to deliver our messages, and those providers may not use it for any other purpose. All consent is given directly to Dryvebox and is used only by Dryvebox. This applies notwithstanding any other provision of this Privacy Statement, including the “How We Use the Information We Collect,” “How We Share Information,” and “California Privacy Rights and Additional Information” sections.

Opting out and getting help

Staff may opt out at any time by replying STOP to any message, by disabling the SMS toggle in Profile → Settings → Notifications, by emailing info@dryvebox.com, or by calling (415) 273-9267. Reply HELP to any message for assistance. Opting out has no effect on employment, assignments, or app access.

Retention

We retain a mobile number and opt-out record after opt-out only as long as necessary to honor the opt-out and to comply with our legal and recordkeeping obligations.

See our Staff SMS Terms for the full terms of this program.

Information We Collect

As you interact with Dryvebox, we may collect the following information:

Information you provide to us

  • Contact information, such as your name, address, email address and phone number;
  • Any information disclosed when entering contests, sweepstakes, or submitting surveys we, or a third-party on our behalf, may run;
  • Data about your preferences in receiving marketing from us and your communication preferences;
  • Any information disclosed when engaging with us on social media; and
  • Communications and other feedback, including questions, vulnerability reports, and other messages you address to us directly such as email or online forms.
  • We may also receive, from third party data providers who have the rights to provide us with your information, information about your online and offline actions and purchases.

Workforce information

We also collect information from and about our employees, event operators, drivers, and contracted staff in connection with their work for Dryvebox, including name, contact information (email address and mobile phone number), assignment and scheduling data, and communications preferences. Where a staff member has voluntarily enrolled in our staff text messaging program, this includes the mobile information described in the “SMS and Text Messaging” section above.

Information we collect automatically

We automatically collect certain information about your activity when you interact with us online or in the app. This includes:

  • Internet Protocol (“IP”) addresses of the devices you’re using to interact with us online;
  • Tools such as cookies and other local storage used by websites and web browsers to maintain information regarding your previous activities on a site;
  • Information regarding your internet connection including your Internet Service Provider, connection type, and approximate city level location of your internet connection based on IP address;
  • Information about how your device is interacting with our Website and social media accounts;
  • Type and version of your device’s operating system and web browser;
  • Specific interactions with our Website (such as which pages you viewed, in what order, and how long you engaged with each page); and
  • Error logs.

Please see our “Cookies and Tracking Technologies” section below for further information, including your choices in relation to the use of these technologies.

We may combine information that we receive from the various sources described above for the purposes identified in the next section.

How We Use the Information We Collect

We use the information we collect to:

  • Provide, maintain, analyze, and improve our Website, app, and services;
  • Provide the services to you;
  • Provide you customer support;
  • Verify your identity and administer your account, including processing payments and fulfilling your purchases;
  • Develop new products and services;
  • Communicate with you for a range of reasons (including providing information we think will be of interest to you, conducting surveys, and responding to your comments, questions, and requests);
  • Coordinate work assignments, schedules, and operational logistics with our employees, event operators, drivers, and contracted staff;
  • Protect the rights and property of Dryvebox, our users, and others;
  • Detect, prevent, and respond to fraud, abuse, intellectual property infringement, violations of our Terms of Use, and security issues; and
  • Carry out any other purpose described to you at the time the information was collected.

Text message communications are limited. Communications sent by text message are limited to the operational staff notifications described in the “SMS and Text Messaging” section of this Statement. We do not send marketing, promotional, or advertising content by text message, and we do not use mobile information for any interest-based, promotional, or advertising purpose.

We may aggregate or de-identify information such that it is no longer linked to you or your device. This notice does not limit our ability to use or disclose aggregated or de-identified information that is not linked to you.

How We Share Information

Dryvebox may share the information it collects about you in the following circumstances:

  • With vendors and service providers who support our business, such as by providing analytics, research, marketing, online advertising, security, data storage and infrastructure services;
  • When we believe in good faith that disclosure is required by law, and when we determine we should respond to subpoenas, warrants, government requests or similar valid process served on us;
  • When we believe in good faith that disclosure is necessary to protect or defend our rights, protect your safety or the safety of others, or investigate fraud;
  • In connection with the sale, transfer or financing of a significant part of a Dryvebox business or its assets, including any such activities associated with a bankruptcy proceeding;
  • Between and among Dryvebox’s corporate parents and affiliates and franchisees, to carry out the purposes described above in our “How We Use the Information We Collect” section; or
  • With your consent, including if you intentionally interact with third-parties on our site.

Notwithstanding the foregoing, mobile phone numbers and SMS consent data are excluded from all sharing described in this section. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Security

Dryvebox takes reasonable administrative, technical, and physical security measures to protect your personal information and maintain compliance with this Privacy Statement.

Cookies and Tracking Technologies

Like many companies, we and our service providers may use “cookies” and other tracking technologies to gather information about your visit to our Website. These tools measure site activity, provide better user experience, and deliver tailored marketing communications and online advertisements. Cookies maintain information regarding previous website activities and optimize Website performance.

Analytics

We use analytics services (such as those of Google Analytics) on our Website and app. These services collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you.

To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on.

We also place web beacons in our emails. Web beacons help us measure the effectiveness of our email campaigns. They do this by identifying when individuals open or act on an email message; when email messages are forwarded; the type of software, device, operating system and browser used to deliver the email; and when an individual clicks on a link included in an email message.

Online Advertising

Our Website and app may integrate technologies that allow us to advertise on other websites you visit and other applications you use. For more information about interest-based advertising and your options for managing it, you may visit the NAI’s Consumer Opt-Out or DAA’s Consumer Opt-Out. There, you may opt-out of receiving tailored advertising from participating companies. We do not control these options or who participates in these programs. Nor are we responsible for the effect, continued availability, or accuracy of these mechanisms.

For mobile advertising and analytics, each operating system provides its own instructions on how to control advertisement tracking.

At this time, we do not honor “do not track” signals from a website browser. Please see your browser’s Help instructions to learn how to manage cookies and other tracking technologies. If you choose to refuse or delete cookies, you will need to repeat this process if you use another computer or browser. If you choose to decline cookies, you may find that the functionality of some websites is impaired.

Advertising and interest-based targeting described in this section are based on cookies, device identifiers, and online activity data. Mobile phone numbers and SMS consent data are never used for advertising, interest-based targeting, or audience matching, and are never provided to any advertising platform or network.

Links to External Websites

For your convenience and informational purposes, our Website and app may contain links to external websites that are not owned or controlled by Dryvebox. Dryvebox has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any external websites. If you visit such sites, your activities and the collection, use, and disclosure of information will be subject to the privacy policies and terms of the external websites or services, and not this Privacy Statement.

Children’s Privacy

Dryvebox does not direct services to or knowingly collect any personal information from children under the age of 13. Parents who have questions concerning our privacy policies and practices can contact us at info@dryvebox.com.

Privacy Inquiries and Information Requests

In some places you may have certain rights under privacy and data protection laws. These may include the right to request to have your personal information updated or deleted, to access your personal information, or to object to Dryvebox using that personal information for certain purposes. These rights are subject to verification and certain exceptions.

If you are a California resident, for instance, state law affords you certain privacy rights. You can learn more about these in the next section, “California Privacy Rights and Additional Information.”

No matter where you are from, if you have questions or concerns about Dryvebox’s privacy practices or this Privacy Statement, please contact us at info@dryvebox.com.

California Privacy Rights and Additional Information

California “Shine the Light” Disclosure

If you are a California resident you have the right to request information from Dryvebox regarding the manner in which Dryvebox shares certain categories of your personal information with third-parties, for the third-parties’ direct marketing purposes. We do not share personal information for such purposes.

California Consumer Privacy Act (“CCPA”)

CCPA Data Access and Deletion Rights

If you are a California resident, the CCPA allows you to make certain requests about your personal information (as defined in the CCPA). Specifically, the CCPA allows you to request that we:

  • Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third-parties with whom we share/disclose personal information.
  • Provide access to and/or a copy of certain personal information we hold about you.
  • Delete certain personal information we have about you.
  • Provide you with information about the financial incentives that we offer to you, if any.

Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide our Website, services, and app to you.

Verification: Depending on the sensitivity of the information you are requesting and the type of request you are making, we will take reasonable steps to verify your identity based on the information that we currently possess. This may include, at a minimum, verifying your contact information and matching it with our records.

Authorized Agent: You are also permitted to designate an authorized agent to submit certain requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request.

The CCPA further provides you with the right not to be discriminated against (as provided for by applicable law) for exercising your access or deletion rights.

If you would like to exercise these rights, please email info@dryvebox.com.

Privacy Information for California Residents

The CCPA also requires us to provide California residents with particular information about our data collection and usage practices. In keeping with those requirements, below is a summary of the categories of personal information we collect, the sources and uses of such information, and the entities with which we share that information.

Additional information is available above in the Sections “How We Use the Information We Collect” and “How We Share Information.”

Categories of Personal Information Collected and Purposes

We collect the following categories of personal information in order to communicate with you, including for marketing and recruiting purposes:

  • Communications with Dryvebox such as questions and other messages you address to us directly through online forms, the app, in person, by email, or by post
  • Contact information such as your name, email address, and postal address
  • Research, survey, or sweepstakes information (including personal identifiers and user-generated content) collected if you participate in a survey or sweepstakes; includes information needed for you to participate and to fulfill your prize
  • User-generated content such as comments, photos, videos, audio, any information you submit in public forums, reviews and feedback or testimonials you provide about Dryvebox

We collect the following categories of personal information in order to operate and improve our Website and app:

  • Demographic information such as age and gender
  • Device information and identifiers such as IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and cookies
  • Geolocation information such as city, state and ZIP code associated with your IP address
  • Internet network and device activity data such as your activity on dryvebox.com and the app including the pages and screens you visit and for how long, the page that referred you to dryvebox.com or the app, and links clicked on dryvebox.com or the app; your activity with Dryvebox content including email, whether you opened it, access times, error logs, and other similar information. Please see “Cookies and Tracking Technologies” above for more information about how we collect and use this information

We collect the following categories of personal information for marketing and advertising purposes:

  • Contact information such as your name, email address, and postal address
  • Demographic information such as age and gender
  • Device information and identifiers such as IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and cookies
  • Geolocation information such as city, state and ZIP code associated with your IP address
  • Internet network and device activity data such as your activity on dryvebox.com and the app including the pages and screens you visit and for how long, the page that referred you to dryvebox.com or the app, and links clicked on dryvebox.com or the app; your activity with Dryvebox content including email, whether you opened it, access times, error logs, and other similar information. Please see “Cookies and Tracking Technologies” above for more information about how we collect and use this information

Mobile phone numbers are excluded from the marketing and advertising categories above. We do not collect, use, or process mobile phone numbers or SMS consent data for marketing, advertising, promotional, or recruiting purposes. Mobile numbers are collected only for the operational purposes described in the “SMS and Text Messaging” section of this Statement and to contact customers directly about their own bookings and events.

We collect the following categories of personal information for purposes of operating our events business and coordinating our workforce:

  • Contact information of employees, event operators, drivers, and contracted staff, including name, email address, and mobile phone number
  • Assignment, scheduling, and availability data
  • Communications preferences, including SMS opt-in and opt-out status

We collect the following categories of personal information (examples of which are provided above) for purposes of bug detection, error reporting, security, fraud detection, and legal compliance, or as directed by you:

  • Communications with Dryvebox
  • Contact information
  • Demographic information
  • Device information and identifiers
  • Geolocation information
  • Internet network and device activity data
  • Research, survey, or sweepstakes information
  • User-generated content

Sources of the Information We Collect: We receive the categories of information we collect from you and your device activity, third parties who have the rights to provide us with such information, and our affiliates.

Categories of third-parties to whom we disclose the information: In addition to sharing information with our service providers as described above in the “How We Share Information” section, we may share the information we collect with entities, including government entities for legal purposes; with your consent; and with entities in connection with the sale or transfer of the business or its assets. Mobile phone numbers and SMS consent data are excluded from these disclosures except as required by law, and are never disclosed to third parties or affiliates for marketing or promotional purposes.

The CCPA sets forth certain obligations for businesses that “sell” personal information. We do not engage in such activity (and have not in the past twelve months) as we understand such term to be defined under applicable law. We do not sell or share mobile phone numbers or SMS consent data under any circumstance. We do share other information as described in this Statement.

Changes to this Privacy Statement

We may update this Statement from time to time. We will do so by posting additions or modifications to this page.

Contact

Dryvebox, Inc.
info@dryvebox.com
(415) 273-9267